Case Manager (San Diego)

FUNCTION

Reporting to the Director of Programs, the incumbent will be responsible for case management and outreach activities for participants enrolled in programs. The incumbent will also enroll program participants, complete required forms, and inform participants about program opportunities.

DUTIES AND RESPONSIBILITIES (The functions are not exhaustive and may be altered by Leadership to the extent it aligns with the position.)

1. Conduct outreach to, orient, and enroll participants in various programs.
2. Manage referrals and provide culturally proficient services and case management to program participants (attend to diverse needs including but not limited to language needs, etc.).
3. Responsible for assisting participants and staff in completing forms, preparing distribution materials, copying, and mailing documents.
4. Responsible for providing wraparound services, case management, tailored career development counseling services, and proficiency exam preparation to participants.
5. Responsible for maintaining and updating a monthly job board.
6. Maintain accurate and complete records of important documents and data in
7. Identify resources available through community programs and services for program participants.
8. Coordinate annual community education and outreach events that support the successful engagement of refugee and newcomer families.
9. Coordinate meetings with key stakeholders.
10. Promote programs through various outlets, including presentations, etc.
11. Responsible for answering telephone calls, responding to inquiries, and enrolling participants in desired programs.
12. Maintain organized and accurate case file notes for services and documents provided to participants.
13. Provide excellent customer service; and
14. Other projects as assigned by the Director of Programs

REQUIREMENTS OF QUALIFIED CANDIDATES

1. Effective oral and written communication skills
2. Ability to function independently and to work effectively and in a collegial manner with co-workers, and program participants
3. Complete required Sexual Harassment Prevention Training for employees
4. Possess or be willing to complete HIPAA training
5. Must be a motivated self-starter able to work effectively with limited supervision
6. Excellent organizational skills including monitoring of details
7. Adhere to confidentiality mandates and professional conduct
8. Ability to present information to different age groups and diverse populations effectively
9. Proficient computer skills and in-depth knowledge of relevant software such as Word, Excel, PowerPoint, and Google Office, as well as a general understanding of database and reporting systems

WORKING CONDITIONS, JOB SETTING, and COMPENSATION

1. Full-time, non-exempt - 40 hours/week; Compensation range is $26 - $28 hourly.
2. Work will be performed in community settings, remotely, and at NSDI headquarters in an office setting. It requires electronic equipment, including a computer, telephone, etc.
3. Flexibility in schedule, including scheduled weekends, when necessary.
4. Visual/hearing ability sufficient to comprehend written/verbal and telephone communication. Ability to sit for long periods, standing, computer entry, walking, repeated bending, lifting and carrying up to 20 lbs, reaching.
5. NSDI promotes a safe and healthy work environment and provides appropriate safety training for all personnel as required.
6. The position includes domestic travel to meet with partners and stakeholders.
7. Paid holidays after 6 months of employment.
8. Benefits after 90 days.

NSDI values inclusion and diversity and is committed to equal employment opportunities. We comply with all applicable laws prohibiting discrimination and/or harassment against any applicant or employee.

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