Assistant Vice President

Job Title: Assistant Vice President

Location: Aurora, IL

Job Summary:

The Assistant Vice President (AVP) reports directly to the Vice President and is responsible for supporting a national portfolio of diverse security and safety operations across multiple clients and industries. The AVP will directly oversee Sports & Entertainment and Commercial operations in the Chicagoland market and provide strategic and operational support to other regional teams, working collaboratively across departments and client portfolios.

Key responsibilities include:

· Driving operational and administrative excellence, ensuring performance objectives and contract KPIs are consistently achieved.

· Building and maintaining strong relationships with client leadership through regular communication and partnership.

· Leading strategic planning initiatives, including revenue growth strategies, cost optimization, and labor expense management to meet financial performance goals.

· Mentoring and developing subordinate managers, fostering a high-performance culture and strong leadership pipeline.

· Designing and implementing strategies to improve service delivery and operational efficiency across all client engagements.

This role demands strong leadership, strategic vision, and an ability to manage complex, multi-client environments effectively.

Considerations: Must be willing to travel up to 50% of the time

Additional Responsibilities

Program Development and Service Quality: Develop, implement, and oversee security and safety programs to ensure exceptional service delivery. Evaluate service quality and take corrective actions as needed to maintain high standards.

Client Relations and Customer Satisfaction: Maintain regular communication with clients to gather feedback, improve satisfaction, and ensure needs are met. Conduct regular meetings and provide updates to leadership on customer engagement and outcomes.

Administrative Excellence: Ensure compliance with all client contractual requirements. Track and measure contract-level KPIs, preparing detailed reports and analyses for quarterly service reviews. Create and deliver presentations to clients as needed.

Goal Setting and Reporting: Establish and pursue weekly, monthly, and quarterly operational and financial goals. Provide regular updates to senior leadership using detailed reports, metrics, and other tools.

Operational Efficiency: Identify opportunities to enhance efficiency and productivity within the business. Develop and execute actionable plans to address these areas.

Collaboration: Work closely with internal departments to align efforts and achieve organizational objectives.

Team Leadership and Development: Mentor and develop direct reports, ensuring they set and achieve performance goals while effectively managing and developing their teams.

Leadership Communication: Keep the Vice President informed of regional operational and financial performance, highlighting any deficiencies and recommending corrective actions.

Strategic Planning: Propose and implement strategies to improve operational processes and business outcomes.

Industry Expertise: Stay informed about industry standards, security trends, emerging technologies, competitors, and market demographics to support business strategy and growth.

Financial Management: Monitor budgeted costs against actual expenditures and analyze financial and operational indicators to drive continuous improvement.

Market Analysis: Evaluate industry and business trends for potential impacts and growth opportunities.

Technical Proficiency: Demonstrate advanced proficiency in Microsoft Office applications, especially Excel and PowerPoint.

Additional Duties: Perform other duties and tasks as required to meet organizational objectives.