Global Vice President, Digital Manufacturing Customer Success
About the Company
Influential engineering & electronics company
Industry
Industrial Automation
Type
Public Company
Founded
1847
Employees
10,001+
Categories
Specialties
Business Classifications
About the Role
The Company is seeking a VP for Digital Manufacturing within the Global Customer Success organization. The successful candidate will be responsible for leading a large, globally distributed technical team to ensure the success of digital manufacturing customers in adopting and using the company's products and solutions. This role requires a strong background in product manufacturing, with experience in manufacturing transformation and digitalization being advantageous. The VP will be tasked with setting the team's direction, developing and mentoring the international team, and driving a customer-centric culture. They must have a deep understanding of the complex nature of digital manufacturing solutions and the customer environments in which they are deployed. The role also involves building accountability for the customer experience, driving awareness of revenue-generating opportunities, and leading the technical success organization through a transition to cloud-based solutions. Candidates for this role at the company should be capable of driving positive change, have a degree in a relevant field, and possess a passion for working with manufacturing teams. A team-oriented approach and a track record of effectively leading international teams are essential. The VP will be expected to understand the company's strategy and how the customer success team contributes to it. Key qualifications include the ability to lead a global team, stimulate cooperation, and develop tailored programs that provide continued value to customers. The role demands a leader who can identify team strengths and weaknesses and develop training paths to maintain a high-performing team. The ideal candidate will be a strategic thinker, with the ability to understand key revenue and cost metrics, and will be committed to ensuring the success of the company's digital manufacturing solutions for its global customer base.
Hiring Manager Title
Head of Global Customer Success
Travel Percent
Less than 10%
Functions
| Date Posted | December 18, 2024 |
|---|---|
| Located In | Fremont, CA |
Youth Development Specialist - Relocation to Hershey, PA Required
Milton Hershey School 
Fremont, CA 
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