Bus Analyst Grid Operations

Summary:

The Business Analyst (BA) ¿ Grid Ops Support is accountable for maximizing the business value of computer systems and programs and other applications, databases, and mobile viewing tools used by Utility Operations. The BA utilizes their extensive knowledge and experience to position these technology products to adopt, establish, document, and support key business processes. This position supports the Utility Operations systems to adopt, use and train employees across the Enterprise in the assigned technologies. The Business Analyst also acts as a change agent who identifies technology and organizational improvement opportunities and assists in integrating processes and technology within other departments at OPPD.

Responsibilities:

1. Key business contact for the administration of Utility Operations technology solutions. 
¿ Use independent judgment and discretion to perform designated system configuration changes to enable and optimize business outcomes including development of reporting and dashboards, user access, form modifications, and notification management.
¿ Troubleshoot business process related issues with assigned technologies.
¿ Audit and maintain data integrity management processes.
¿ Identify and lead continuous process improvement efforts.
¿ Perform data analysis and report to management in support of business operations.
¿ Serve as a key stakeholder and business unit interface to Utility Operations processes.

2.  Business lead for product training and adoption.
¿ Drive business partner adoption of technologies to maximize business value through industry-leading practices.
¿ Create and maintain formal Utility Operations process and procedure documentation, including oversight of courses, programs and job roles.
¿ Identify formal business training needs and requirements for Utility Operations systems and other support programs.
¿ Coordinate with training department to develop training course material and train business users.

3.  Business lead for new product development and communication.
¿ Define business functional requirements.
¿ Define business functional test and acceptance plans.
¿ Define business configuration change items.
¿ Participate in product enhancement prioritization planning sessions.
¿ Define security roles for computer systems and programs.
¿ Define service catalog request fulfillment items.
¿ Define and coordinate technical change control activities with other departments and end users.

4.  Business lead for product road map.
¿ Provide expert advice on industry trends, standards and leading practices to management. 
¿ Business representative in technology roadmap and lifecycle planning.
¿ Participate in the system ownership relationship between the business units.
¿ Manage the business relationship with technology vendors.
¿ Represent other business stakeholders in developing and enhancing planning.