Jewelry Repair Shop Assistant Manager - Full Time

Borsheims is looking for a full-time Jewelry Shop Assistant Manager to join our team. At Borsheims, we take pride in providing our Signature Service to every customer, and you will play a vital role in helping us do that. 

We are looking for someone to help deliver Borsheims' omnichannel Signature Service by assisting in managing jewelry repair, watch repair, and appraisal functions. Our Jewelry Shop Assistant Manager oversees the workflow, provides direction, responds to questions, and ensures the timely and quality completion of projects. If you have prior management experience and are a strong communicator, you may be the gem we've been searching for!

Qualified candidates should have:

• Minimum 1-2 years of management experience
• Shop environment experience
• A four-year college degree is preferred but not required
• Strong organizational skills and ability to multi-task

You Will:

• Assist in managing all shop and watch repair staff by overseeing training, providing one-on-one coaching, measuring results, and providing ongoing feedback. Assist with completing and delivering performance reviews. 
• Assign jobs based on the skills and abilities of jewelers, ensuring quality control and timeliness of all repair work, appraisals, engraving, stock jobs, and trade-in processing.  
• Manage department schedules, ensuring payroll hours, budgets and guidelines are being met.
• Communicate information from management to staff regarding events, policies and procedures, and general information.
• Assist in creating, implementing and monitoring jewelry repair systems, resulting in higher productivity and profits. 
• Work with accounting to establish and enforce merchandise controls for inventory, stock jobs, trade-ins, melt programs, etc. in the shop.
• Ensure weekly and monthly job envelope audits are completed, and any variances are reconciled.
• Assist shop manager in working with all managers to improve the systems and services for sales areas and customer service to serve the customer effectively.
• Monitor inventory levels of shop materials and stones while adhering to the purchase budget, ensuring sufficient materials to meet demand. 
• Work with the security manager to maintain a shop safety program, including a hazardous chemical written plan, training and OSHA compliance to ensure a safe and secure environment. Maintain knowledge of Federal OSHA regulations pertaining to shop operations.  

We Are: 

Borsheims is a luxury jewelry and gift retailer and a proud member of the Berkshire Hathaway family. We value our employees and provide a family-friendly work environment and a flexible schedule for all. If hired, you would be eligible to enjoy Borsheims' excellent benefits, which include: 

• Medical/Dental/Vision/Life Insurance
• Flexible Spending Account
• Wellness Program
• 401K
• Medical and Parental Paid Leaves
• Paid Time Off & Holiday Pay
• Regular Weekly Schedule
• No Late Nights and Sundays Off (We are closed on Sundays except during the holiday season and on Berkshire Weekend)
• Incredible Employee Discount
• Service Awards
• Promote from Within Philosophy
• Ongoing Education & Training

Interested? Apply now! 

Summary: Borsheims, a luxury jewelry and gift retailer, is seeking a full-time Jewelry Shop Assistant Manager to join their team. The ideal candidate will have 1-2 years of management experience, strong organizational skills, and the ability to multitask. This role will involve overseeing the jewelry repair, watch repair, and appraisal functions, managing staff, and ensuring the timely and quality completion of projects. Borsheims offers a family-friendly work environment, excellent benefits, and opportunities for growth and development. Apply now to join our team and be a part of our Signature Service experience. #JewelryShop #AssistantManager #LuxuryRetail #JewelryRepair #WatchRepair #Appraisal #ManagementExperience #OrganizationalSkills