Papillion Landing Assistant Facility Manager

Strengthen your management skills and network within a great community at the Community Center on Papillion Landing’s campus.  Work alongside the Facility Manager to ensure patrons and staff are conducting themselves appropriately and supervise day-to-day functions.  Other responsibilities include providing excellent customer service by answering inquiries from the public and assisting in front desk operations, including membership sales. 

POSITION TITLE:  Assistant Facility Manager

REPORTS TO:  Facility Manager / Recreation Coordinator

SUPERVISES:  Part-Time and Seasonal Staff

PURPOSE OF POSITION:  Responsible for the supervision of their assigned areas that may include supervision of specific programs, the facility, specific processes, and part-time and seasonal staff.  Incumbent will also maintain supervision, general cleanliness, and security over their assigned area or facility.

An incumbent will be required to work varied hours during the week including evenings, weekends, and some holidays.

ESSENTIAL FUNCTIONS:

Supervises subordinate employees through various activities including but not limited to scheduling work, assigning work duties, monitoring job performance, and recommending disciplinary actions.

Assists the Facility Manager / Recreation Coordinator in preparing facilities for daily opening and closing, daily maintenance procedures and mechanical operations, cleaning and inspecting equipment, and testing water samples if assigned to a facility with a pool.

Assists the Facility Manager / Recreation Coordinator with the planning, organizing, and implementation of various facility programs.

Enforces facility policy and procedures consistently for staff and patrons.  Responsible for ensuring the compliance of departmental policies regarding hygiene, health, safety and sanitation procedures; adheres to and enforces all rules and regulations to ensure a safe and enjoyable environment.

Ensures patrons are using Recreation Facilities appropriately and staff are conducting themselves appropriately by completing walk-throughs of all areas at regular intervals.  Accurately reporting and documenting all accidents, injuries, and incidents involving patrons and staff.

Keeps all supervised areas and immediate work areas clean and orderly.  Maintain appearance and overall environment of all facilities by completing daily tasks.  Notifying maintenance and custodial staff as needed to resolve facility issues.

Supervise patrons, the general public, facility members, and participants in sport programs, recreational activities, and other programs to ensure safe use of all Recreation Facilities.  Communicating effectively with players, volunteers, coaches, spectators, facility members, and patrons regarding facility information and desired behaviors.

Responsible for assisting in various financial activities including but not limited to stocking registers with appropriate funds, balancing daily cash drawers, and completing all necessary financial documentation.

Assists the Facility Manager and/or Recreation Coordinator in the orientation of new staff.  Attends regularly scheduled staff meetings and training sessions as required.

Operates various equipment and city vehicles safely, adhering to all legal guidelines in the operation of equipment and city vehicles.

Responds to questions, comments, and complaints form the general public, patrons, facility members, and recreation program participants modeling excellent customer service.  If necessary, refers individuals to the Facility Manger and/or Recreation Coordinator for resolution.

Fills in for other employees and subordinates as needed.  If assigned to aquatics, responsible for performing all essential functions and possessing the knowledge, skills, abilities, and certification of the Lifeguard position.

Participants in citywide events as needed.

MARGINAL FUNCTIONS:

The job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned.

ESSENTIAL KNOWLEDGE, EXPERIENCE AND ABILITY:

Must possess a considerable amount of knowledge regarding technology and feeling comfortable and confident completing tasks within a variety of computer software programs.

Knowledge of and the ability to apply safety rules and precautions related to various recreational programs and activities.

Knowledge of and ability to model excellent customer service standards.

Ability to learn, apply and enforce city and department policies regarding facility memberships, recreation programs and activities, emergency situations, operation of recreation facilities, and general inquiries from the public and staff.

Ability to communicate and deal with the general public in a courteous and tactful manner.

Ability to accurately prepare and maintain various documents, records, reports and correspondence.

Ability to plan and organize a personal work schedule, set priorities and meet deadlines.

Ability to maintain the confidentiality of appropriate communications, documents and transactions.

Ability to perform job duties efficiently while managing frequent interruptions and/or dealing with stressful or potentially hazardous situations.

Ability to understand and follow both oral and written instructions.

Ability to communicate effectively, verbally and in writing, in English.

Ability to establish good working relationship with public, subordinates, and supervisors.  Ability to maintain self-control and composure and set a professional example for the staff and participants.

Ability to maintain regular and dependable attendance on the job, including attendance and job performance for possibly prolonged periods of time when called out on short notice due to weather conditions, emergencies, and similar situations of public necessity.

ESSENTIAL EDUCATION, CERTIFICATION AND/OR LICENSES:

1.      Must possess a valid driver’s license at the time of hire.

2.      Must be at least eighteen (18) years of age at the time of hire.

3.      Must be able to obtain a CPR/AED and First Aid certification, within a time frame established by the employer.

4.      If deemed necessary, must be able to obtain a Nebraska Pool Operator certification and/or an American Red Cross Lifeguard certification within a time frame established by the employer.

5.      If deemed necessary, must be able to complete the State of Nebraska Responsible Beverage Service Training online course and/or ServSafe manager Training.

6.      Must maintain all certifications as required.

ESSENTIAL PHYSICAL DEMANDS AND TYPICAL WORKING CONDITIONS:

Work may be performed in both an outdoor and indoor environment, with the employee being exposed to extremely sunny, rainy, hot, cold and humid conditions and other fluctuations in the weather.  Work required is continual physical activity, including walking, standing, kneeling, bending, crouching, reaching, stooping, lifting, and carrying objects unassisted up to 50 lbs.  The incumbent is required to frequently talk, listen, sit, or stand for extended periods of time.

While performing the duties, the incumbent is required to use hands to finger, handle, feel or operate objects or controls.  Hand-eye coordination is necessary to operate pieces of equipment.  Vision abilities required include close vision, peripheral vision, and the ability to adjust focus.  The noise level is usually moderate to high but may even be intense depending on the scheduled activity.

Work requires extensive interaction with the general public and other community groups and may be stressful when dealing with irate citizens, parents, patrons, facility members and program participants.