SumTur Amphitheater Facility Manager

Responsible for supervision of facility functions at Sumtur Amphitheater in positions including one of three areas:

Facility Manager - Supervises event preparation, operation, and cleanup of the Sumtur Amphitheater. Manages all areas of event operation including but not limited to directing staff, cash handling and reporting, maintaining records, preparing event and safety reports, gate operations and facility cleanliness.

Concessions Manager - Supervises concession and alcohol sales in accordance to the rules and regulations of the State of Nebraska and City of Papillion. Maintains an accurate inventory of all equipment and supplies. Supervises employees taking concession orders, preparing, storing, and serving food and beverage, and age verification for alcohol service. 

Production Manager - Manages stage operations including stage management, audio setup and mixing, lighting operation and projection. Maintains an accurate inventory of all production equipment and supplies. Maintains stage and backstage cleanliness and stage employees.

POSITION TITLE:     Facility Manager

REPORTS TO:     Recreation Coordinator

SUPERVISES:     Part-Time and Seasonal Staff

PURPOSE OF POSITION:    Responsible for the administration, management and coordination of assigned recreation facility in order to ensure the efficient provision of services to the community. Incumbent will maintain supervision, general cleanliness, and security over their assigned facility. Overall supervision will include recreation programs, events, and staff.

An incumbent will be required to work varied hours during the week, including evenings, weekends, and some holidays.

ESSENTIAL FUNCTIONS:

Supervises subordinate employees through various activities including but not limited to scheduling work, assigning work duties, monitoring job performance, and recommending disciplinary actions.

Assists the Recreation Coordinator in preparing facilities for daily opening and closing, daily maintenance procedures and mechanical operations, cleaning and inspecting equipment, and testing water samples if assigned to a facility with a pool.

Responsible for enforcing and ensuring the compliance of departmental policies regarding hygiene, health, safety and sanitation procedures, adheres to and enforces rules and regulation to ensure a safe and enjoyable environment.

Ensures patrons are using Recreation Facilities appropriately and staff are conducting themselves appropriately by completing walk-throughs of all areas at regular intervals. Accurately reporting and documenting all accidents, injuries, and incidents involving patrons and staff.

Keeps all supervised areas and immediate work areas clean and orderly. Maintain appearance and overall environment of all facilities by completing daily tasks. Notifies maintenance and custodial staff as needed to resolve facility issues.

Assists in maintaining inventory of all equipment and supplies; requests supplies needed through departmental procedure.

Responsible for closing any portion of the facility that is not in proper working order or creates an unsafe environment.

Receives and resolves patron, facility members and program participants complaints, problems, and needs. Refers any unsolved complaints, problems, and needs to their assigned Recreation Coordinator.

Assists the Recreation Coordinator with the planning, organizing, and implementation of various facility programs and events. Assists in evaluating services available to the public and makes recommendations pertaining to the services and operations of the facility.

Responsible for various financial activities, including financial documentation and basic clerical work.

Assists the Recreation Coordinator in the recruitment, training, and retention of staff. Attends and/or leads regularly scheduled staff meetings and training sessions as required.

Operates various equipment and city vehicles safely, adhering to all departmental and legal guidelines in the operation of equipment and city vehicles.

Fills in for other employees and subordinates as needed. If assigned to aquatics, responsible for performing all essential functions and possessing the knowledge, skills, abilities, and certification of the Lifeguard position.

Participates in citywide special events as needed.

MARGINAL FUNCTIONS:

The job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

ESSENTIAL KNOWLEDGE, EXPERIENCE AND ABILITY:

Must possess a considerable amount of knowledge regarding technology and feel comfortable and confident completing tasks within a variety of computer software programs.

Ability to learn, apply, and enforce city and department policies and procedures regarding facility memberships, recreation programs and activities, emergency situations, operation of recreation facilities, and general inquiries from the public and staff.

Ability to learn, apply, and enforce federal, state, and local rules and regulations regarding assigned facility.

Knowledge of and ability to model and instruct staff on excellent customer service standards.

Ability to work constructively and collaboratively with other program areas.

Demonstrate a strong work ethic, initiative and problem-solving skills while working independently and unsupervised.

Ability to consistently project a positive, patient, caring and energetic demeanor.

Ability to communicate and deal with the public in a courteous and tactful manner.

Ability to accurately prepare and maintain various documents, records, reports, and correspondence.

Ability to plan and organize a personal work schedule, set priorities, and meet deadlines.

Ability to understand and follow both oral and written instruction.

Ability to communicate effectively, verbally and in writing, in English.

Ability to establish and maintain effective working relationships with the general public, other employees, and municipal officials.

Ability to perform job duties efficiently while managing frequent interruptions and/or dealing with stressful or potentially hazardous situations.

Must possess excellent interpersonal skills and be able to motivate and work with a diverse group of people.

Ability to maintain regular and dependable attendance on the job, including attendance and job performance for possibly prolonged periods of time when called out on short notice due to weather conditions, emergencies and similar situations of public necessity.

ESSENTIAL EDUCATION, CERTIFICATION AND/OR LICENSES:

1. Must possess a valid driver’s license at the time of hire.
2. Must be at least twenty-one (21) years of age at the time of hire.
3. Previous athletic or recreation facility experience preferred.
4. Previous supervisory experience preferred.
5. Must be able to obtain a CPR/AED and First Aid certification within a time frame established by the employer.
6. If deemed necessary, must be able to obtain a Nebraska Pool Operator certification and/or an American Red Cross Lifeguard certification within a time frame established by the employer.
7. Must maintain all certifications as required.

ESSENTIAL PHYSICAL DEMANDS AND TYPICAL WORKING CONDITIONS:

Work may be performed in both an outdoor and indoor environment, with the employee being exposed to extremely sunny, rainy, hot, cold, and humid conditions and other fluctuations in the weather. Work required is continual physical activity, including walking, standing, kneeling, bending, crouching, reaching, stooping, lifting, and carrying objects unassisted up to 50 lbs. The incumbent may be required to frequently talk, listen, sit or stand for extended periods of time.

While performing the duties, the incumbent is required to use hands to finger, handle, feel or operate pieces of equipment. Vision abilities required include close vision, peripheral vision and the ability to adjust focus. The noise level is usually moderate to high but may even be intense depending on the scheduled activity.

Work requires extensive interaction with the general public and other community groups and may be stressful when dealing with irate citizens, parents, patrons, facility members, and program participants.