Shelter Guest Services Overnight F/T #HIRING

Purpose: The Stephen Center Emergency Shelter Guest Services is responsible for the care and oversight of the clients residing in the shelter.  Staff has the opportunity to direct clients by assisting them with questions, problems and emergencies.  Other duties include maintaining accurate logs, filing out incident reports and other necessary paperwork.

Key Accountabilities:

• Ensure all safety and security guidelines are followed.
• Advocate on behalf of the clients in addition to addressing the needs of the clients including but not limited to medical and dental appointments, transportation, mental health referrals, job leads, etc.
• Monitor and maintain appropriate client behavior using shelter rules as guidelines.  Initiate appropriate consequences as necessary
• Monitor and log client’s medication including counting medication upon arrival and monitoring daily intake.  Update medication logs
• Keep hallways and rooms clean and orderly.  Assist/direct clients to follow through with chores
• Address client and community partner inquiries promptly and accurately
• Answer incoming calls, distribute messages for clients
• Keep up to date and accurate records of current clients
• Collaborate with case managers in collecting data from clients at entry and exit information upon departure
• Accurately maintain and monitor ban list
• Generate incident reports as necessary
• Clearly and accurately communicate with leadership regarding bed availability, client count and client intakes
• Contact and coordinate emergency personnel when necessary
• Perform all other related duties as assigned.
• Conduct Roll-call in the evenings, inspect rooms for order and cleanliness
• Complete telephone assessment to determine client eligibility

Position Requirements:

·High School diploma or GED required

·Sitting - Periodically

·Standing/Walking - Periodically

·Kneeling –  Periodically

·Pushing/Pulling– Periodically

·Lifting up to 20 pounds - Periodically

·Conducts self in a manner of professionalism that is conducive to recovery from mental illness, co-occurring disorders and overall wellness. This includes working in a Trauma informed Manner, and maintaining excellent personal and professional boundaries with clients.

·Abides by all specific program and Agency procedures, policies, and requirements.

·An authentic and honest employee plays a key role in the client’s recovery. Often, an employee will inadvertently become a role model for the client, regardless of whether an employee has direct contact with clients on a daily basis.  Therefore, Stephen Center employees will conduct themselves with honesty and integrity.

·Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.