Language Access Specialist

POSITION SUMMARY: 

Under the general supervision of the Language Access Supervisor, the Language Access Specialist is responsible for providing accurate and complete interpreter services between providers, clinic staff and clients and must demonstrate interpersonal skills necessary to interact with a diverse group of people. Language Access Specialist will assist other department needs such as answering phone calls and scheduling appointments to ensure organizational success.

POSITION-SPECIFIC COMPETENCIES/ESSENTIAL FUNCTIONS/DUTIES & RESPONSIBILITIES:

• Accurately interpret and translate all communication between non-English speaking patients and healthcare providers or support personnel for all CDHC locations
• Adheres to the National Standards of Practice for Interpreters in Health Care and to the National Code of Ethics for Interpreters in Health Care
• Be able to work in a fast-paced clinical environment with frequently changing priorities
• Must have knowledge of cultural backgrounds of patients to be served
• Maintain and develop positive relationships with all staff and referral clients
• Maintain client confidentiality
• Maintain and adhere to all Joint Commission, OSHA, HIPAA and CDHC policies and guidelines.
• Attend and participate in routine health center meetings and in-service trainings.
• Conduct outbound calls, schedule appointments, and participate in other in reach/outreach efforts as needed.  
• Other duties as assigned

POSITION REQUIREMENTS:

• High school diploma, or GED preferred.
• Valid state driver’s license, with clean driving record required
• At least one (1) year experience offering translation and interpreting services preferred, including but not limited to: Spanish, Karen, Mai Mai, Arabic, Dinka, French, Somali and English fluency
• English fluency must be able to translate and interpret language clearly between two parties     
• Language: English fluency (Spanish, Burmese, Karen, Karenni, Mai Mai and other languages as needed)
• Hours of Work: WILL VARY DEPENING ON WHETHER FT/PT
• Travel: Some travel required
• Exposure: While performing the essential functions of this job, the employee rarely is exposed to fumes or airborne particles and toxic or caustic chemicals.  Additionally, the employee may rarely be exposed to blood borne and other hazardous chemicals.  Finally, the noise level in the work environment can occasionally be quite loud.  In all cases personal protective equipment will be provided to the employee in combination with adequate ventilation and other engineering controls to minimize the risk of exposure or other hazardous occurrence.
• Exposure: While performing the essential functions of this job, the employee occasionally is exposed to fumes or airborne particles and toxic or caustic chemicals. Additionally, the employee may occasionally be exposed to blood borne and other hazardous chemicals.  Finally, the noise level in the work environment can occasionally be quite loud.  In all cases personal protective equipment will be provided to the employee in combination with adequate ventilation and other engineering controls to minimize the risk of exposure or other hazardous occurrence.
• Physical: Reasonable accommodation may be made to enable individuals with special challenges to perform these essential functions.