Clinical Services Specialist

Key Areas

Key Responsibilities and Duties of the Job

Quality Care & Clinical Excellence

• Delivers a diverse range of consulting and expertise to Immanuel communities/centers, to ensure adherence to Immanuel standards, evidence-based practices, and resident/participant centered care.
• Attends Clinical Operations department meetings and events.
• Supports and participates in annual competency trainings for all service lines.
• Conducts, reviews, and analyzes Clinical quality audit process and outcomes to ensure consistent high-quality care, service, and performance outcomes in Assisted Livings.
• Facilitates, demonstrates and promotes collaboration of the clinical community between all settings of care and Home Office.
• Supports and oversees Immanuels organizational Just Culture of Safety program. Facilitates and organizes Just Culture meetings with community/center stakeholders.
• Facilitates and organizes Clinical Operations program/events, such as Quality Summit for all service lines.
• Advises Clinical Operations other Home Office departments to support innovative programs, organizational initiatives, strategic goals, and policies.
• Facilitates clinical policy and procedure reviews, meetings, revisions, and sharing of information related to changes/updates to all service lines.
• Participates in mock survey process in Assisted Living and Long-Term Care communities.
• Supports and promotes quality assurance and performance improvement (QAPI) and clinical quality initiatives as defined by the Corporate Quality and Safety Committees.
• Attends continuing education classes and workshops that may enhance or add skills to support department goals and strategic plan.
• Collaborates with outside vendors to build relationships that are mutually beneficial.
• Participates and networks with professional organizations to promote quality of care for seniors.
• Supports Immanuels community as a liaison to external organizations/partners thru participation on committees, membership with professional associations, publications and industry trends.
• Collaborates with Clinical Operations and other Home Office departments to monitor, evaluate and report Immanuel clinical performance against national results and established benchmarks.
• Responsible for specialized expertise and consulting in priority practice areas, either remotely or on-site. Examples may include, but are not limited to, transitions of care, direction to additional resources, Quality Improvement, data and analytics, education, Advanced Directives, behavioral health or dementia care/support/resources.
• Responsible to collaborate with community leaders, and other Home Office departments on development, production and facilitation of training and presentations, using a variety of innovative and dynamic media.
• Supports Clinical Operations and other Home Office departments in planning and updating training content and best practices for new, existing and contracted staff.
• Completes and maintains certification and credentials in specialized area of expertise within scope of practice, as defined.
• Promotes and supports geriatric and community-based clinical care and services to ensure stable and high-quality workforce.
• Collaborates with Clinical Safety Committee and Clinical Operations department to investigate and review resident/participant adverse events and emergencies when needed.

• Facilitates and supports collaboration between the communities/centers and Home Office support.
• Collaborates with the Clinical Operations Department, home office, and community/center leadership to support best practice programs, organizational initiatives, strategic goals, and policies, ensuring an appropriate level of consistency across Immanuel.
• Collaborates with Clinical Operations and other stakeholders on acquisition/expansions, including gap analysis, change management, support, and evaluation of outcomes.
• Promotes accountability, facilitates cross-Community best practices, encourages critical thinking and fosters leadership

Compliance

• Participates in developing, revising, maintaining and promoting standard clinical policies, procedures and associated documentation to ensure quality, safety, prevention and healthcare compliance with regulations.
• Collaborates with Clinical Operations and Compliance to advise community/center leadership across Immanuel in the areas of regulatory compliance for Assisted Living, Pathways PACE, Memory Support, and long-term care.

Other

• Performs related duties as required or requested.