Technical Support Specialist (Precast)

Technical Support Specialist- Lincoln NE #remotejobs

Available in Lincoln, NE or Remote in the United States

ALLPLAN is a world leader providing innovative software solutions to support architects, civil engineers, building contractors, and facility managers in the planning, construction, and management of buildings and infrastructure projects.

As part of our aggressive growth strategy in the Americas, we are looking for a high-performing Technical Support Specialist to ensure we meet our new customer and revenue growth targets by providing great technical support. AEC industry knowledge is required for this position as you need to know the landscape of our customer's business.

What You Will Do

• Provide end to end technical support to existing customers, including installation, licensing, software usage, networking and broader implementation into the design workflow.
• Develop key customer relationships, leading to increased satisfaction and sense of value, thus increasing customer retention.
• Explain complex workflows and technology in simple, easy to follow terms.
• Leverage your industry knowledge in Architecture, Engineering and Construction to help and teach customers best practices for using Allplan software.
• Create and maintain regional technical documentation (FAQs), how-to guides and videos, and promotional documentation
• Test and accurately log product issues or bugs with product development teams.
• Occasionally travel to company meetings or customer sites (< 10% travel)

Who You Are

• Someone who loves to communicate and takes joy in working directly with customers to solve their problems.
• A problem solver. You love the idea of breaking down the complicated and communicating back simple solutions that work for our customers.
• Punctual and timely. Time matters to our customers and we want it to be as equally as important to you.

Experience You Need

• Experience working as a precast detailer, rebar detailer or similar industry knowledge
• Knowledge of Building Information Modelling (BIM) in the North American market
• Knowledge of CAD tools (3D Preferred) such as Allplan, AutoCad, RebarCad, aSa Rebar, Revit and/or Tekla, ideally using the software from project initiation to handover.

Our Commitment to You

Our work environment offers all of the advantages of a small team where you get to know everyone, while being part of a global organization. These benefits include flexible time-off policies, comprehensive health, dental, vision, and life insurance, company-matched retirement plans, and more.

If you're seeking exciting challenges in the AEC (Architecture, Engineering, and Construction) industry, our Customer Success team offers this opportunity. Work with us if you want to help make great customer experiences specifically tailored for engineers, detailers, and fabricators who rely on our tools every day.

At ALLPLAN, we are dedicated to building and retaining a diverse workforce. We take pride in being an equal opportunity employer, ensuring our decisions are made without any bias towards race, color, religion, creed, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.