Residence and Student Life Manager

Primary Function: The Residence and Student Life Manager provides leadership in executing the vision of the residential campus experience within the Residence and Student Life team.  The Manager’s responsibilities include facilitating daily student housing operations, including, but not limited to: resident lifecycle processing, facility management, emergency response protocols, student conduct reporting, and participation in on-call coverage. The role also collaborates to program student events, intramural activities, student organizations, student employment, and new student orientation services.  This position also participates in setting department goals and assessment of outcomes.

Essential Functions:

Residence Life Support

• Supports and promotes the University’s strategic plan, with an emphasis on the residential student experience.
• Facilitates day-to-day operational activities of the University’s student housing to include, but not limited to: application process, room and roommate assignment, resident move in and move out processes, resident communications, responding to emergency situations, reporting conduct issues, conflict mediation, managing maintenance issues, participating in on-call coverage, etc.
• Partners with various departments such as Campus Security, Maintenance, Compliance, and Dean of Students to ensure the health, safety, security, and welfare of students (as it relates to area of responsibility) and is in compliance with all relevant policies, procedures, standards, and laws. 
• Hires, trains, and supervises Resident Assistants and coordinates student staff schedule.

Student Life Support

• Collaborates to successfully plan across departments and with vendors to facilitate student activities including, but not limited to: New Student Orientation, BRUIN Week, Personal Enrichment Program, wellbeing and prevention programs, and residence life engagement.
• Manages communication platforms such as the campus mobile app, department social media, and event promotion.
• Coordinates student organization participation, status, and assessment of objectives.   
• Supports the student employment program for Federal Work Study and Student Worker positions on campus.   
• Hires, develops, and manages assigned student worker staff.   

On-Call Housing Coverage

• Participates in on-call staffing rotation; including supervision of Resident Assistants, timely response to emergency situations, appropriate escalation of conduct issues, and reporting of maintenance issues.

Marginal Functions:

• Performs other duties as assigned.

Individual Contributor Competencies:

• Relationship Savvy - Must be able to read people and connect meaningfully with variety of personalities.
• Detail Oriented - Ability to organize information as to deliver on a best in class customer experience for students and clients. Ability to analyze the details to make good decisions regarding IQ generating activities.
• Appetite for Learning - Always open to training and development leading to continuous personal growth.
• Problem Solver - Has the ability to identify and process the individual elements of a task, issue or challenge and find an appropriate solution.
• Self-Motivated/Pro Active - Ability to look for new opportunities within scope of job and suggest ideas to then take action.
• Ultra Responsive - Work quickly to address and resolve customer and student issues.
• Driven and Strategic - Ability to think creatively in order to drive more IQs through outreach within organizations, even when it is challenging.
• Student focus - the ability to keep the student at the center of what we do, and why we do it. Exhibits passion about improving the educational experiences of our students by creating lasting partnerships with employers, community colleges, school districts, and the community.
• Inclusivity - Understands that each individual is unique; recognizes individual differences along the dimensions of: race, ethnicity, gender, sexual orientation, age, mental or physical disability, marital status, veteran status, education, training, position, and level of authority, seniority, full-time or part-time status.

Education: Bachelor’s degree in Higher Education Administration, Public Administration, Counseling, Business, or equivalent required.

Experience: Minimum of two (2) years of experience in a customer service environment or student engagement required, preferably in an academic setting.

• Ability to work with diverse internal and external customers.
• Professional maturity and ability to utilize tact and diplomacy in all forms of communication with internal and external clients.
• Detail orientated, strong organizational skills, and ability to prioritize activities to work in a fast pace environment.
• Working knowledge and experience of CRM/C S/ERP systems, or other qualifying combination of education and experience.
• Proficient in Microsoft office products (Outlook, Word, Excel, PowerPoint, etc.).
• Ability to provide on-call coverage via University cell phone.
• Ability to maintain a calm and confident demeanor under stressful or emergency situations.
• Ability to work various schedules, including evenings, weekends and being available outside of normal business hours.
• Able to communicate, both verbal and written, in a clear and effective manner.
• Ability to manage multiple activities and deadlines.
• Ability to maintain strict confidentiality of student information.
• Possess valid driver’s license and ability to be insured by the University’s insurance company.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Work Environment:

• Works in a normal office environment.
• Frequent use of telephone and email.
• Frequently drives and performs duties at student housing.
• Frequently climbs stairs at student housing.
• Occasionally spends long periods of time sitting.
• Occasionally spends long periods of time standing.
• Occasional bending, kneeling, crouching, walking, and other physical activity.
• Occasionally required to lift up to 50 lbs.

NOTE:  The statements above are intended to describe the general nature and level of work involved for this job.  It is not an exhaustive list of all responsibilities, duties and skills required of this job.  This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The Higher Education Opportunity Act requires institutions participating in federally funded financial aid programs to make information about the institution available to the public, current and prospective students, and current and prospective employees. The Bellevue University Consumer Information webpage, found at www.bellevue.edu/student-support/consumer-information/consumer-information, provides readily accessible information to help consumers make informed decisions about post-secondary education. Bellevue University’s Annual Security and Fire Safety Report (ASR), found at www.bellevue.edu/student-support/consumer-information/pdfs/annual-safety-report.pdf, provides information about campus crime statistics and institutional security policies and procedures as well as information about student housing fire statistics and fire safety policies. You can obtain a paper copy of these reports from the Bellevue Dean of Students office by calling 402-557-7028. In addition to this, Bellevue University is an Equal Opportunity Employer.