Job Summary:
The Manager of Risk Management is responsible for enterprise-wide mitigation of loss.  The MRM will supervise the investigation of all patient harm events, will coordinate RCA process and assignment of related corrective action plans. Conducts literature searches to identify best practices and comparative benchmarks for hospital operation/quality/safety measures. Risk project manager of the system-wide occurrence reporting and analysis process, and is responsible for patient harm event analysis and development of associated risk reduction action plans for unexpected adverse patient-related events.   

Education:
Required: Undergraduate or graduate healthcare degree (Bachelor's level)
Preferred: Graduate from an accredited school of Law.

Experience:

Required:  Three to five years of risk management in an acute care facility. 
Proficient in computer and internet skills, specifically MS Office Word, Excel, and Powerpoint.
Preferred:
Conflict management training and experience; Previous experience with MS Visio and Access programs; Pivot Tables and other information analysis tools; RL Solutions software, and quality/process improvement desired, however department will train. Experience in RCA facilitation or quality process improvement program design

Position Requirement(s): License/Certification/Registration:
Required: Require one of the following: Registered healthcare professional, risk management certification or Mediation training/certification
Preferred: Tennessee law license or eligibility for license by committee.

Department Position Summary:
Coordinates the timely referral of identified process or staff-related issues to the appropriate administrator(s), and physician-related issues to the appropriate Medical Quality Improvement Committees &/or Medical Affairs for follow-op action as needed.  
 Serves as primary facility trainer and consultant to other departments to teach and initiate occurrence-related projects to include root cause analysis (RCA), failure mode and effect analysis (FMEA), and use of other risk reduction tools. 
Attends and provides input to the multidisciplinary Occurrence Report Analysis Team, a subgroup of the PatientWorks with managers, directors and VPs throughout the organization to address current and potential risk issues.  Develops systems and processes for each risk exposure.  Functions as the risk project manager of the facility-wide incident reporting system.  Addresses issues in a manner that maintains the legal privilege and respects the confidentiality of the department. 
Coordinates the risk response to all significant events and/or near misses; associated root cause analyses and risk reduction action plans; and timely reporting internally.
Trains and facilitates event outcome disclosure conversations.
Safety Steering Committee led by the Clinical Quality Improvement Director, to include report preparation, reporting, and facilitating follow-up actions related to risk management.
 Assists in the development, implementation, and evaluation of policies, protocols and order sets based on national safety initiatives and best practices.
 Insurance - Renewal/broker/bid/market, Notice, Claims, Updates, Actuarial, Loss run, Expenses
Self-insured trust  Expenses, Reports, Indemnity payments, Actuarial, Funding
 Pre-suit activities - Informational meeting, Claim receipt, Meetings with claimant/atty., Investigation, Information release, Resolution authority, Settlement authority, Retention of counsel, Management of counsel 
Litigation support - Acceptance of service , Initial contact, Retention of counsel, Management of counsel, Discovery support, Witness support, Resolution  management, Resolution authority, Mediation, Settlement authority
Initiate contracts and other documents relating to the department activities.