Contact:
Human Resources
PO Box 3985
Omaha NE 68103
Fax: 402-390-2067
Member Representative -- North Platte
AAA
AAA
Member Sales & Support
Work in North Platte, Nebraska
410 East Leota Street (69101)
8:30am
to
5:30pm
-
Monday -- Friday
Member Representative -- North Platte
Position Description
Job Function
The successful candidate will provide support services to members to include greeting, servicing and selling travel and membership products (car, hotel, basic tour packages, etc.), generating leads, updating members on travel and insurance specials and providing travel information to include triptiks, tour books, maps, etc. Provides cashiering services to include taking insurance, travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer. Participates in office events developed to generate revenue, improve member awareness of products and support local community activities
REQUIRED:
- Successful completion of Customer Service, Club, Travel and Payment Processing training within 6 months of hire
- Experience in a customer focused environment
- Attain the appropriate State Property & Casualty license within 60 days of hire.
Experience in/with:
- providing customer focused service and timely solutions to problems
- Word software application
- taking personal responsibility in seeking solutions to problems
- multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
Knowledge of:
- basic mathematical calculations to accurately perform monetary transactions
Ability to learn the following:
- promoting the sales of insurance, travel, club and membership products and services
- office cash procedures as they relate to membership, travel and insurance payments; on-line cash register operating procedures and payments for Auto Club Group (ACG) products and PPS. Balancing and daily remittance procedures.
- technology related to travel (e.g. Focal Point, View Point, ITT, Global Max, etc.), insurance sales (i.e. POS, IMS, IPM) and membership systems
- Excel software application
- conduct outbound promotional calls for insurance and/or travel
Ability to:
- communicate effectively (verbal and written) with others in a work environment
- work effectively in a team environment
- exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
- work under pressure in a high volume, fast paced customer service environment
- work irregular hours including holidays and weekends (may include community events)
Only qualified candidates will be contacted.
Member Representative -- North Platte
This position has been listed under the following classifications:
[Front Desk ]
[Retail NOS ]
[Travel ]